Frequently Asked Questions

KitchenOS is a kitchen management platform designed for restaurants, cafes, and food service businesses. It combines stock counting, temperature monitoring, compliance checks, recipe management, and supplier ordering into one mobile-first platform.

You can sign up for a 14-day free trial with no credit card required. You get full access to all features during the trial. At the end of the trial, you can choose a paid plan or your account will be automatically downgraded to a limited free tier.

No. KitchenOS works on any smartphone or tablet. For scanning stock items, you can use the device camera to scan QR codes and barcodes. Optional Bluetooth barcode scanners are supported but not required.

Yes. KitchenOS is a mobile web app (and native app coming soon) that works on any iOS or Android device. Staff simply download the app, log in with their credentials, and start using it. No company-issued devices required.

Absolutely. We use industry-standard encryption (SSL/TLS) for all data transmission. Passwords are hashed with bcrypt. Our database is hosted on Neon with encrypted connections. We comply with UK GDPR requirements and never share or sell your data.

KitchenOS is designed to work offline. Stock counts and temperature logs can be recorded without an internet connection and will sync automatically when connectivity is restored. We recommend connecting to WiFi when available.

Each plan has a user limit: Starter (5 users), Pro (20 users), Enterprise (unlimited). Active users are those with enabled accounts. You can disable old staff to free up slots without deleting their historical data.

Starter (£29/month) supports up to 5 users and 200 stock items, with basic stock counting and temperature logging. Pro (£79/month) adds unlimited items, recipe management with allergen tracking, freezer unit management, custom branding, and priority support.

Yes. Admin users can request a full data export from the dashboard at any time. This exports all your stock counts, temperature logs, compliance records, recipes, and user data as a JSON file. This is useful for GDPR compliance and backup.

Go to your admin dashboard, select the Users tab, and click "Invite by email". Enter their name and email, and we'll generate a secure invite link that you can send to them. They'll set their own password when they accept the invite.

Yes. KitchenOS can work with existing QR codes or barcodes. When setting up items, you can enter any existing code. If you don't have codes, the system can generate them for you.

KitchenOS supports HACCP-style opening and closing checks, temperature logging with out-of-range alerts, staff signature capture for accountability, and full audit trails of who did what and when. Reports can be exported as PDFs for EHO inspections.

Currently we support supplier management and order list generation. Native integrations with accounting software like Xero and QuickBooks are on our roadmap. You can export data via API for custom integrations.

All plans include email support. Pro plans include priority support with faster response times. Enterprise plans include a dedicated account manager and phone support during business hours.

Yes. You can cancel your subscription at any time from the billing settings. Your data will be retained for 30 days after cancellation, then permanently deleted. You can also request an immediate data export before cancelling.

Yes. We offer 50% discounts for registered charities, non-profits, and educational institutions. Contact us at hello@bsmrox.com with proof of status to apply.

KitchenOS works on all modern browsers including Chrome, Safari, Firefox, and Edge. The admin dashboard requires a desktop browser for best experience. The mobile app works on iOS 14+ and Android 8+.

Yes. Each location would be set up as a separate tenant with its own subdomain (e.g., location1.selfcheck.bsmrox.com). Enterprise plans can include multiple sites under one billing account. Contact us for multi-site pricing.